Training Programs

S.E.R.V.I.C.E. is Everything!!! - Serving with the Spirit of Excellence

Service is everything!!! No matter what industry one is in, how we serve, interact and communicate with our customers, as well as each other, is critical to the overall quality and success of our personal and professional lives. Caution!!! This is not your typical customer service presentation. This is a high-energy, interactive and emotionally-charged message that addresses universal principles designed to set a new standard for service excellence. Individuals will learn how to work in a fast-paced, technologically-advanced world, and still provide exceptional service and increase their bottom-line. Mark will also share various techniques that establish appropriate, professional, courteous and respectful interactions with both internal and external customers.

S.E.R.V.I.C.E is Everything training consists of up to the following 5 modules:

1. World Class Service Providers - Providing Exceptional Customer Service

In today's technology-driven, fast-paced business environment, people skills are critical for personal and organizational success.  How you handle your customers can directly affect your  team's and organization's performance.  This training course will cover how to deliver outstanding service to internal and external customers as well as to diverse populations.  It will also explore from the book, S.E.R.V.I.C.E. is Everything, the 7 secrets of providing outstanding world class service with an emphasis on telephone etiquette and customer perception.

2. Servant Leadership - For Directors, Managers and Supervisors

Service starts from the top and trickles down to the rest of the organization.  Leaders should  exemplify what true service is all about.  Ultimate leaders serve first and lead second. They are more than disciplinarians and givers of direction.  They are teachers, nurturers and information resource providers.  The facilitator will also discuss what servant leadership is, its power, history and its various dimensions. 

3. Will the Real Leaders Please Stand Up - Building Powerful Leaders for Today and Tomorrow

Outstanding service begins with employees understanding that they are the leaders of their own actions.  This session teaches individuals how to conduct themselves as leaders within their organizations.  They will also learn the importance of going the extra mile in order to build a stronger and more productive customer-oriented organization.

4. Self-Empowerment - Discover the Champion Within: Developing a Winning Attitude

This session will focus on helping individuals obtain the skills necessary to excel both personally and professionally.  Individuals will explore the many reasons why people become complacent within their jobs, develop an entitlement mentality and operate below standards.  Participants will learn empowerment strategies on how to live a great life through personal development, taking total responsibility for their actions, keeping a positive mental attitude, and moving to the next level of success.  Self-empowered employees are better skilled in offering exceptional service to both internal and external customers.

5. Achieving Goals and Building Teams - The Winner's Edge

When leaders and individuals understand the power of providing world class customer service, then it is up to the team to keep the service mission and purpose alive.  When a team comes together for the betterment of the organization and it's customers, they are on the path of providing true world class service.  Furthermore, they are better equipped to implement a goal setting and achievement strategy that is designed to build morale and enhance both the individual and team performance.

Other Popular Trainings We Offer

The Focus Factor - Change Your Thoughts, Change Your Life

Come with us as we take you on an illuminating, intoxicating ride exploring the powerful inner-workings of our mind. Why is it that some people in life get exactly what they want and others do not? Why is it that some people just appear to be the luckiest people on earth and others seem doomed for a life of failure? Learn how to dramatically improve the outcome of your life through using the Focus Factor technique. What you think about will become your reality. Learn how to stop sabotaging your dreams by changing your thoughts, thus changing your life for the better.

Goal Setting 101- Life Mastery Success Plan
If you want to become a Master Goal Achiever, setting and achieving personal and professional goals is one of the best ways to measure your life’s progress, accelerate your success and create the life you’ve always wanted. With Goal Setting 101: Life Mastery Success Plan, you’ll learn to easily create, manage and achieve your goals with more precision and accuracy than ever before and put an end to procrastination. It’s time to get excited about taking your life to the next level!

**This course has received continuing education credits from other organizations. Check with your organization to see if you can apply CEU's to this course. Also feel free to contact us if you would like to make this course available to your organization.

Stress Management 101 – Identifying, Preventing, and Coping with Stress

Jobs, family, friends, internet, cell phones, the economy, all add some level of stress to our lives. People are experiencing more stress now than ever before.  Stress is a part of life.  It’s how we react to it that makes all the difference in maintaining our health and well-being.

Studies show that stress and anxiety contribute to at least 80 percent of all illnesses that people suffer from today.  Over 19 million people are negatively affected by stress related disorders. Learn stress management strategies such as the importance of exercise, proper diet, and relaxation techniques, yoga, deep breathing and meditation to help manage stress.  Furthermore, identify the stress points in your life and how to immediately address them.